Privacy Policy

1. Information We Collect

We collect information that is necessary to provide and support our services.

• Wallet information: The blockchain network and wallet address you provide when placing an order.
• Order information: Information such as the crypto asset, quantity, quoted amount, and transaction details associated with your request.
• Email address: If you provide an email address, we may use it to communicate with you about your order or provide relevant service information.
• Payment information: Information required to process and verify your payment may be handled by our payment providers. We do not need your bank login credentials or private wallet keys to provide the service.
• Technical information: Depending on how you access FAZIRAH, basic technical information such as IP address, browser type, device information, and security logs may be collected.

2. How We Use Your Information

We use collected information only for legitimate business and service purposes, including:

• Processing and delivering your crypto order.
• Validating the wallet address and network information you provide.
• Creating and managing quotes and payment instructions.
• Verifying payments and completing transactions.
• Communicating with you about your order or support requests.
• Protecting FAZIRAH against fraud, abuse, unauthorized activity, and security threats.
• Improving the reliability, security, and performance of our services.
• Complying with applicable legal and regulatory obligations.

3. Wallet Addresses and Blockchain Information

Blockchain transactions are generally recorded on public blockchains. A wallet address and transaction activity associated with that address may therefore be publicly visible through the relevant blockchain network.

FAZIRAH does not control the public nature of blockchain networks and cannot remove information that has already been permanently recorded on a blockchain.

4. We Do Not Collect Private Keys

FAZIRAH does not require your wallet seed phrase, private key, recovery phrase, or wallet password to deliver crypto to the address you provide.

Never send your seed phrase or private keys to FAZIRAH, our support team, or anyone claiming to represent us.

5. Payment Providers and Service Providers

We may use third-party providers to process payments, provide infrastructure, deliver communications, maintain security, or support other parts of the FAZIRAH service.

These providers may process information according to their own privacy policies and the services they provide to us.

6. Sharing of Information

We do not sell your personal information.

Information may be shared when reasonably necessary to operate FAZIRAH, including with payment providers, infrastructure providers, service providers, or where disclosure is required by law or necessary to protect the security and rights of FAZIRAH, our users, or others.

7. Data Security

We take reasonable technical and organizational measures to protect information handled through FAZIRAH against unauthorized access, alteration, disclosure, or destruction.

However, no internet service or method of electronic transmission can be guaranteed to be completely secure.

8. Data Retention

We retain information only for as long as reasonably necessary for the purposes described in this policy, including providing our services, maintaining transaction records, resolving disputes, preventing fraud, and meeting legal or regulatory requirements.

9. Cookies and Similar Technologies

FAZIRAH may use cookies or similar technologies where necessary for website functionality, security, analytics, or improving the user experience.

Your browser may provide controls for managing or blocking cookies. Some website functionality may be affected if certain technologies are disabled.

10. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to request access, correction, deletion, restriction, or other forms of control over your information.

Requests can be made through the FAZIRAH support channel. We may need to verify your request before taking action.

11. Children's Privacy

FAZIRAH is not intended for children who are not legally permitted to use financial or cryptocurrency services in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or privacy practices.

When changes are made, the updated version will be published on this page with a revised "Last updated" date.

13. Contact Us

If you have questions about this Privacy Policy or how FAZIRAH handles information, please contact us through the FAZIRAH Support page.